It is 11 AM. A wine shop owner in Dhenkanal calls: his billing screen will not open and there are customers waiting at the counter. He is not angry with you, but he is under pressure, and his day has stopped.
That call is the job. How you handle the next ten minutes is what a Customer Support Executive at Keshav Solutions is really for.
What the work actually is
Our customers are petrol pump owners, rice mill operators and wine shop proprietors who use petroMunim, AnnadataPro and WineMunim to run their daily accounts. When something confuses them or stops working, they call or message us — usually on WhatsApp, which is how most business in Odisha gets done.
The questions fall into a few familiar shapes:
- “How do I do this?” — someone needs a feature explained. Most common, and the most satisfying to resolve.
- “This number looks wrong.” — usually an entry made differently to what they expected. You walk them back through it.
- “It has stopped working.” — the urgent ones. You calm the situation, diagnose, and if needed pull in the technical team.
- “Can it do X?” — sometimes yes and they never knew; sometimes no, and you say so plainly.
The skill nobody lists on a CV
The hardest part is not technical. It is explaining something clearly to a person who is stressed, mid-transaction, and possibly not comfortable with computers. Slowing down, using the words they use for their own business, and never making anyone feel foolish for asking — that is the actual craft here.
Speaking your customer’s language helps enormously. We welcome candidates fluent in any one of English, Hindi, Odia, Telugu, Kannada or Tamil.
Why this role is steadier than sales
There is no monthly target hanging over you and no pressure to convert anyone. Your day has a rhythm: calls, messages, follow-ups, the occasional escalation. Monday to Saturday, 9:30 AM to 6:30 PM, at either our Sambalpur or Dhenkanal office. If you prefer a job you can do well and then leave at the office, this suits far better than a field role.
What you gain
Deep product knowledge, quickly. Support executives end up understanding the software better than almost anyone, because they see every way real people use it and every way it confuses them. That knowledge opens doors — into senior support, into training new customers, and for some people into sales, where knowing the product properly is a genuine advantage.
Freshers are welcome. Salary is discussed on the call, and incentives are performance-based.
How to apply
Message us on WhatsApp at 7653958154, tell us whether Sambalpur or Dhenkanal suits you, and send your CV in the same chat.
Related: All open roles at Keshav Solutions | WineMunim — Wine Shop Software | AnnadataPro — Rice Mill Software